Skip to content

Your Privacy Right

Last updated 01/20/2020

THIS PRIVACY POLICY APPLIES TO THE SITES AND APP WHERE IT APPEARS.

This policy describes how Pretzelmaker and its vendors treat personal information on the mobile apps and websites where it appears (the “Platforms”).

WE COLLECT INFORMATION FROM AND ABOUT YOU.

We may collect contact information and personal information on the Platforms. For example, we collect your name, phone number and email address if you register with us. We may also collect the month and date of your birthday or anniversary. We may collect information about your device and Internet usage. If you use the Platforms, we may collect information from your phone, like your UDID. We may also collect information about the parts of our Platforms you use or third party apps or websites you visit when you leave our own. We may work with third parties who collect information about you when you use our app. We collect payment information. For example, we may contract with third parties that collect your credit card number if you make a purchase. We may collect other information. For example, we may collect your location using GPS, a cellular network location, Wi-Fi networks, browser services, or information you provide. We might look at how often you use the Platforms or where you downloaded the app

WE COLLECT INFORMATION IN DIFFERENT WAYS.

We collect information directly from you. For example, we collect information if you register on the Platforms. We collect information from you passively. For example, we may collect information from your device, like your IP address or UDID. Our vendors might also use scripts or other tools to track your activities on our Platform. They may do this to make sure our Platforms function properly. We get information about you from third parties. For example, our business partners may give us information about you. Social media platforms may also give us information about you. We combine information. For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we collect from you with information we collect from third parties.

Other Uses: We collect and use personal information in the specific ways listed above, and generally to improve our Site and services to you, as well as to meet our legal obligations. We also use personal information you provide to verify your identity, to collect upon unpaid accounts, or to handle and settle inquiries or disputes. We may also use your personal information to contact you about the services on our Site for which you have expressed an interest, for example, if you have contacted customer service or made an inquiry. We may contact you to determine your satisfaction with ordering products through our web site via e-mail or phone. In addition, we may share your personal information with third party franchisees operating a store if you purchase a product from that store through our Site, provide feedback on that store through our Site, or for other related purposes.

WE MAY LINK TO OTHER SITES OR HAVE THIRD PARTY SERVICES ON OUR PLATFORMS.

Information you submit via our 3rd party delivery partners (Uber Eats, GrubHub, Postmates, DoorDash, Seamless) is also collected and processed by their platforms. To learn about how they use your information please visit their websites:
UberEats | Postmates | DoorDash | Seamless | GrubHub

WE USE INFORMATION AS DISCLOSED AND DESCRIBED HERE.

We use information to administer the Platforms. We use information to respond to your requests or questions. For example, we might use your information to respond to your customer feedback. We use to communicate with you about your account or our relationship. We may contact you about our account or feedback. We might also contact you about this Policy or our Platform Terms. We use information to improve our products and services. We may use your information to make our website and products better. We might use your information to customize your experience with us. We use information for security purposes. We may use information to protect our company, our customers, and our websites. We use information for marketing purposes. For example, we might provide you with information about new products and special offers from us. We might also use your information to serve you ads about products and offers. We might tell you about new features or updates. These might be third party offers or products we think you might find interesting. If you register with the restaurant, we’ll enroll you in our email newsletter. To manage this, read the choices section below. We may also use push notifications on our mobile apps. We use information as otherwise permitted by law.

CHOICE AND OPT OUT

You can choose not to receive promotional messages in the future by either following the “unsubscribe” instructions located near the bottom of each email, or by emailing us at privacy@fatbrands.com or sending postal mail to the following address:

FAT Brands Inc
9720 Wilshire Blvd Suite 500
Beverly Hills, CA 90212

Please note, changes may not be effective immediately. In each event, you must clearly indicate the information that you wish to have changed or clearly indicate that you wish to have your personally identifiable information removed from our database. We will endeavor to comply with your request as soon as reasonably possible. Note that despite any request for removal of or change to personally identifiable information, we may need to retain certain information for recordkeeping purposes and there may also be residual information that will remain within our databases and other records, which will not be removed or changed. Finally, we are not responsible for informing third parties (including without limitation our third party service providers or strategic partners) with whom we have already shared your personally identifiable information of any changes requested pursuant to this section, or for removing information from or causing information to be removed from the databases or records of such entities.

Access

Pretzelmaker considers digital accessibility a vital subject to consider in today’s digital landscape. Ensuring that our platform is navigable, actionable, and consumable by people with varying physical and cognitive impairments is important to us. As such, we’ve set forth a clear plan to not only achieve, but maintain digital accessibility conformance over time.

We’ve aimed to achieve levels A and AA compliance, as set forth by the WCAG 2.1 guidelines for digital accessibility, which is an international standard on the subject. As a commitment to both achieve and maintain compliance over time, we’ve enlisted the services of ABILITY, a national leader in digital accessibility consulting services.

ABILITY has thoroughly audited our platform to identify WCAG violations, which our team has fixed and been confirmed by ABILITY. ABILITY’s auditing protocol has included: 

  • Multiple rounds of auditing of our website
  • Screen-reader testing (JAWS and/or NVDA)
  • Technical auditing of all unique templates (multi-dozen point inspection)
  • Keyboard navigability testing
  • Mobile reflow testing
  • Random sampling testing when relevant
  • Automated scanning with the A11y Toolbox accessibility compliance software

Moving forward, ABILITY will be auditing and recertifying our platform at regular intervals throughout the year to ensure that we continue to hit the moving target, as digital accessibility is fluid and can be subjective. We believe the combination of our internal efforts combined with those of an independent 3rd party will make our platform accessible to those with motor, visual, auditory, and cognitive impairment.

What has been audited and certified

  • The “FAT Brands Template”, which is a WordPress template. 
  • The “FAT Brands Template” is a template that is used by multiple websites. 
  • The template, not each individual website, has been verified for WCAG 2.1 A and AA conformance. 
  • Individual websites that share this template will have unique content (text, pictures, etc…), but the core template is unified across all websites that share the template. 

It is our pledge to our customers that we will do everything in our power to ensure that our website meets the WCAG standards throughout the year.

Digital accessibility is fluid and many of the WCAG guidelines are open to reasonable, case-by-case, best-faith interpretations. If, for any reason, you feel like a part of this platform isn’t meeting compliance standards, or could have its accessibility improved, please reach out to us and we will promptly and sincerely review your feedback. Please call us at (800) 423-5709 or email us at QSRcustomerservice@fatbrands.com to share your concerns.

Sincerely,

Pretzelmaker

This Privacy Policy Applies to the Sites and App Where It Appears.

This policy describes how Hurricanes and its vendors treat personal information on the mobile apps and websites where it appears (the “Platforms”).

We Collect Information From and About You.

We may collect contact information and personal information on the Platforms. For example, we collect your name, phone number and email address if you register with us. We may also collect the month and date of your birthday or anniversary. We may collect information about your device and Internet usage. If you use the Platforms, we may collect information from your phone, like your UDID. We may also collect information about the parts of our Platforms you use or third party apps or websites you visit when you leave our own. We may work with third parties who collect information about you when you use our app. We collect payment information. For example, we may contract with third parties that collect your credit card number if you make a purchase. We may collect other information. For example, we may collect your location using GPS, a cellular network location, Wi-Fi networks, browser services, or information you provide. We might look at how often you use the Platforms or where you downloaded the app.

We Collect Information In Different Ways.

We collect information directly from you. For example, we collect information if you register on the Platforms. We collect information from you passively. For example, we may collect information from your device, like your IP address or UDID. Our vendors might also use scripts or other tools to track your activities on our Platform. They may do this to make sure our Platforms function properly. We get information about you from third parties. For example, our business partners may give us information about you. Social media platforms may also give us information about you. We combine information. For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we collect from you with information we collect from third parties.

We May Link to Other Sites or Have Third Party Services On Our Platforms.

Information you submit via our 3rd party delivery partners (Uber Eats, GrubHub, Postmates, DoorDash, Seamless) is also collected and processed by their platforms. To learn about how they use your information please visit their websites:
UberEats | Postmates | DoorDash | Seamless | GrubHub